I’ve worked with some pretty rotten software, but management software is easily the most user unfriendly, so my vote goes to HPSM.
Jira. In the Software-as-a-Service world, it’s often the tool of choice by Product teams to track issues, by breaking everything down into stories.
It’s a horrible, slow, janky mess. The interface is confusing and poorly laid out, you can easily have too many options all over the place, and how its even used can vary dramatically from one company to another.
Salesforce is also trash for very similar reasons. How Sales people around the world all vouched for this thing is beyond me.
Can confirm JIRA is an unusable mess. Submitting IT tickets was probably the worst thing about my last job. So much time wasted filling out irrelevant fields of information.
Cisco Webex.
You think teams or zoom are annoying? This is much worse. The worst part is with some default meeting settings, a loud chime would play every time someone joined. People kept this on for meetings of 300+ people, then they started talking over the beeps once “the popcorn slowed down.”
Germany currently has a whole political scandal because out of it.
We don’t normally use it, but one of our clients demanded that we used that 🤢 to contact them.
On Linux, the desktop client of Webex still does not support the chat feature, so you’re forced to use Firefox or whatever browser to join meetings instead. The best part is that some Webex rep said they’d add this feature to the client back on 2023, and it’s now 2024 and it’s STILL NOT HERE.
But have you tried Cisco Webex Teams? Or how we liked to call it “My first rails application.example.exe”.
Also the default of not auto-muting everyone, then spending 25 minutes of the meeting asking people to mute when there was a button that would also mute everyone 🤦♂️
Due to really dumb requirements we had an app that used Python, Visual basic, C and C++, MATLAB, R and JavaScript. I’m not describing an application stack. This was a single binary. The amalgamation was so disturbing that it couldn’t even shut down once run, instead asking the operating system to please, please kill me.
Part of the installation procedure involves disabling all SSL certificate verification on company machines.
Didn’t leave the job over it, but SAP.
Shitty. Ass. Program.
I haven’t worked with SAP directly, but did infra support for a company that used it.
They were always having issues with it and the company they used for SAP support would routinely bill them obscene amounts even for simple tasks like updating file paths.
Scheiße aus Prinzip
Sanduhr Anzeige Programm
…
That was one of two that came to mind(a long with Oracle’s Peoplesoft). I was an HR department of one, no training, no documentation, no one who knew how it should work for HR. I often cited it, along with Peoplesoft for the explosion of solutions HR has experienced in the last 15 years.
Slow Arduous Process
Send Another Purchase(order)
SAP is straight from hell.
Yeah, fucking Business Objects was the bane of my existence. The worst situations were where the creator of the report used their shitty GUI joins instead of actually writing a SQL load script. It made troubleshooting that much more annoying.
Their GUI is so bad. You had to have lookup tables printed out with various codes to find anything instead of, you know, being able to search for them.
I’ve used a lot of software in my life and this one is by far the worst.
I didn’t leave the job, but I had my resignation letter written over this since I would have had to maintain it:
My former boss had an absolute hard-on for “AI” and brought in this low-bid, fly-by-night “AI” software to automate all of our processes. I’m a fan of automation in general, but not this.
This “solution” was basically a glorified macro generator that would screen scrape data from our apps and key into our other apps. Not only it was built on the absolute shakiest platform imaginable, but the documentation from the vendor outright told you to setup remote desktop services in a way that was in violation of licensing in order for it to work. The stack it ran on made a Rube Goldberg machine look like sleek, fine engineering.
I repeatedly told him this was bad software, but he persisted to the point where we nearly went to production with it.
The worst part? The applications he was screen-scraping were all internally-developed. We had access to the backend, frontend, everything. Rather than writing proper processes, he threw that piece of garbage at it.
Luckily he retired before it went to production, and the new CTO shut it the fuck down.
So, I didn’t quit my job over it, but I was looking and had my resignation letter written.
You know, in a lot of situations, when someone says “the worst part”, it’s not actually the worst part.
When you use it, it really is the worst part, by far…
Ha, indeed. To elaborate on that part:
He made this demo he was so proud of. Watching it interactively, it was like 70 steps of “move mouse {X,Y}, click, copy, etc”. I could literally hear Yakkety Sax in my head as I watched it bumble through.
After that, I went back to my office and wrote a 30 line Python script that accomplished the same thing, only sanely and with the ability to handle errors. He preferred his method since “it’s easier for our non-technical folks to automate their stuff this way”.
That was the exact moment I started looking for a new job.
Non tech people should ALWAYS ask the support team when they need help automating IT stuff for precisely this reason.
Before I replace it with something that won’t catastrophically collapse when the wind blows the wrong way, I get some sort of sick satisfaction out of doing autopsies on the house-built-of-matchsticks “solutions” that users come up with and I don’t know why. Some of them are truly fascinating and make you wonder how someone could possibly arrive at that conclusion based on what they were actually try to achieve.
It’s also why if I’m asked to implement something, my first question isn’t “When does this need to be done?,” it’s “What exactly is the problem you’re trying to solve?”
What a user asks for and what they actually need very rarely intersect.
I wish I could hire you and a couple other people who replied to this lol. “Match stick architecture” is definitely something we have and I have been trying to shore up / replace for years.
Sorry, I missed this comment. I actually love doing that kind of shit, I get some sort of weird pleasure out of fixing chaotic stuff like that. That tends to be my role almost all the time; I’ll come in, stay a few years, fix everything and get bored, and then move on somewhere else to do it again.
My current job is the only place that I haven’t done that, because it’s probably the best company that I’ve ever worked for.
Ah yes, my last company bought into that crap. They called it RPA for Robotic Process Automation and they also used it to access internal apps that we had full control of.
It wouldn’t have been so bad if they just used it to enter data into third party websites which had no APIs or integrations.
At one point we updated the title of an HTML page and we had to revert the change because the RPA team said it would be a three week turnaround to fix their script.
I noped out of there not long after, it was yet another “project management driven” company where managers and project managers were repeatedly duped by vendors and outsourcing firms instead of hiring and retaining developers.
Windows.
I did an internship where my main system was Linux, but it was in a VM on one monitor with the windows host on another for using Windows apps.
I work in IT and my first few jobs were working with Windows doing Desktop Support. It was extremely boring and annoying. I’ve been a long time Linux user and broke into that side, professionally as soon as I could.
Lotus Notes. I called it Bogus Notes. I do not miss it.
Quickbooks. Intuit can be burned to the ground.
I hate Teams, give me Slack
Edit: I left an optional team in teams, and still got a notification for a meeting that isn’t on my calendar, my meetings page, nor do I have access to in any other way.
You must have a nice well maintained slack instance. We just migrated to it from teams and they’ve added me to 50 + channels some with thousands of people and the whole program churns. It doesn’t send timely notifications or sometimes none at all. If I leave any of the bogus channels I get automatically added back. Nobody wants to use it we all want teams back. The worst part is it only keeps DM history for two weeks our teams would keep history for years.
Adding people back to channels is definitely an admin choice. 2 weeks history is a plan limit, I think only the free tier has it.
You can mute channels / go @s only, create new channels for whatever needs you have. Hopefully you can find a way to make it more usable within the confines of your admins config. Also note, the config may not even be intentional, so it may be worth reaching out to IT
I’m slowly starting to live with it and it’s getting better the more channels I mute and group. The notification issue is still real though I’ve adjusted quite a few settings to get it working better. Including disabling mobile notifications and making slack use it’s own notification system and not the system integrated one for Windows. The automation opportunities that exist are exciting too but will take us a while to flesh out.
IMO Teams beats all the others on video calling specifically. But everything else it does worse than its competition. The message boards and chat features are abysmal.
I beg to differ. I’m jumping over from a Zoom workplace to a Teams workplace, and Teams is trash. Worse video, worse audio, worse connectivity, fewer end user features, etc. The only thing that’s nice is how it archives meeting chats and recordings.
It’s only used because it’s basically free with enterprise office.
FOSDEM 2021 was hosted on Matrix. After that exp no other meetsing app lives up to it. I just want seemless chat with presentation and seemless break out rooms again.
Did fosdem not go back to matrix in 22 and 23? Why not?
It was full remote that year is all
ServiceNow. I can’t wait to say fuck that SaaS
I’m a camera operator. I work with different cameras on every movie set. The Sony cameras are known to have the worst menu system of all. It’s extremely dense, organized in a manner that makes no sense when on set (the frequently used options are buried in sub menus) and the navigation is painful with a crappy clicky roller. Even the sales rep for Sony openly apologized for the menus. This is unacceptable for a $52,000.00 camera. On the opposite side, there’s ARRI Alexa which has the simplest menu of all. Just a few pages of organized items with simple names. And a lot of common options accessible on the main screen.
Edit:
here’s the Sony Venice menu simulator
And here is the ARRI Alexa menu simulator.
The differences may not be apparent on the simulator but they become critical when on set with a time constraint.
Same but on the live side. Interestingly Sony has it down pat for their live cameras. The global standard for camera control is a Sony controller almost everyone supports them. Grass valley on the other hand hot garbage software, really good hardware.
Yes I do live as well the P1 menu is great and simple, but live cameras don’t need as much controls on the operators side as it’s mostly via CCU. The grassvalley are the worst, it’s kind of impressive how bad they are.
SharePoint
IT or user?
Yes.
Oh. Just noticed IT people seem to really hate it.
The people that wrote the admin UX for sharepoint have no business being employed.
Ansible.
TheForeman.
What utter trash.
Why ansible? It’s the best tool I know of for configuring systems when tyou can’t build a premade image. I’ve tried puppet and chef but really like not needing any agent on the target system despite the pain of YAML syntax.
Why ansible?
Because it’s trash. It’s sad. It’s a slow, unreliable mishmash of suck that I loathe to work with.
Not needing an agent?!? You write “caching shit so we can run our remediation in under a century and one pass” funny. I build new machines in 3-4 minutes with a full remediation and like 300 data points to check. It takes tower 3-4 min to net started. I do NOT want to see it with an actual payload.
The only thing going for Ansible is the network effect of “everybody using it” and especially not learning well enough about anything else.
Microsoft Windows. I used to be a sysadmin. New job is 100% Linux. Now I never touch Windows unless it’s to play a game.
Try steam on Linux. That shit just works now and I was able to fully ditch windows 6 months ago.
For most games. Tried Witcher 2 on Linux a few months ago, what an unstable mess.
Bummer, I was skeptical until I tried starfield and it just worked. Have been waiting 20 years to play AAA games at launch on Linux.
How ya feel can make it real.
I left a job over MacOS.
The management was bad. The product was bad. I would have left eventually anyway.
But the constant frustration of using a window manager that does not let you make keyboard shortcuts for most basic window operations, like cycling through windows on the current virtual desktop was too much. And MacOS really does not like you to have multiple monitors in different orientations. There were a whole bunch of other stupid things. I always felt like my computer was fighting me, not working for me.
But on the plus side, it did not have an Ethernet jack, it was really thin so the fans were tiny and made a huge racket, the keyboard sucked to type on, and keys would stop working if a piece of dust with any dimension larger the Plank length got under them.
As someone who is being pressured to move to macOS (M1) from Linux for work, I feel you. I was just having a conversation in another thread about trackpads and I feel that Apple really built the workflow around gestures, which leaves people who would rather use keybindings quite out of luck. I know there is rectangle, but it doesn’t even go close to what a good WM gives.
I use an external mouse and keyboard and I still hate it. Went from Windows and Linux (I’m fine with either and mostly just use Windows for gaming these days), to Mac for the first time in 20 years. They refuse to give us linux machines for those that want them.
While I prefer MacOS, I think your choice of OS is important and you should be given options at most jobs.
