I have this problem with a bunch of new hires. I’ll show them another way to do something and they’ll ask, oh where was that written down? I said Just think about what I just did and how it makes sense, its not written down this is a neat trick i’m showing you. I swear there is no creativity or critical thinking anymore, just a bunch of automatons that follow protocol to the letter and the second there is a situation outside those very narrow parameters they just implode. Someone had to figure all of this out at one point and make the protocol in the first place, sometimes there is no step by step guide and you need to exercise judgement and make some decisions on your own.