I ordered some well rated concert ear protection from the maker’s website. The order waited weeks to ship after a label was printed and likely forgotten. I went to find a place to call or contact a human there, all they had was a self-described AI chat robot that just talked down to me condescendingly. It simply would not believe my experience.
I eventually got the ear protection but I won’t be buying from them again. Can’t even staff some folks to check email. I eventually found their PR email address but even that was outsourced to a PR firm that never got back to me. Utter shit, AI.
That would’ve been such an easy disputed charge and get the plugs somewhere else. I’m not wasting a second on something like that, just telling my credit card company they didn’t uphold their end of the deal, and that’s that. I will lose hearing out of spite if this happened to me, because I’m an idiot.
Oh man, sad that’s the customer service cause I deeply love my loops. I was already carrying them with me everywhere I went so I grabbed a pill keychain thing and attached them to my keys so I’d never forget to grab them.
Yeah this happened back earlier this year. I had lost a pair from a purchase years ago and replaced them. Guessing they are laying off people/support contracts like so many stupid business owners. I was sure that my order would be stuck in limbo forever after the experience, but they eventually showed up. Never again.
Wow, that’s extremely disappointing. I had a really positive experience with them a few years ago when I wanted to exchange what I got (it was too quiet for me), and they just sent me a free pair after I talked to an actual person on their chat thing. It’s good to know that’s not how they are anymore if I ever need to replace them.
I ordered some well rated concert ear protection from the maker’s website. The order waited weeks to ship after a label was printed and likely forgotten. I went to find a place to call or contact a human there, all they had was a self-described AI chat robot that just talked down to me condescendingly. It simply would not believe my experience.
I eventually got the ear protection but I won’t be buying from them again. Can’t even staff some folks to check email. I eventually found their PR email address but even that was outsourced to a PR firm that never got back to me. Utter shit, AI.
I’m glad you mentioned the company directly as I also want to steer clear of companies like this.
That would’ve been such an easy disputed charge and get the plugs somewhere else. I’m not wasting a second on something like that, just telling my credit card company they didn’t uphold their end of the deal, and that’s that. I will lose hearing out of spite if this happened to me, because I’m an idiot.
Genuinely admire your self awareness
I’ve lost hearing for stupider reasons. Spite seems downright reasonable to me.
Oh man, sad that’s the customer service cause I deeply love my loops. I was already carrying them with me everywhere I went so I grabbed a pill keychain thing and attached them to my keys so I’d never forget to grab them.
Yeah this happened back earlier this year. I had lost a pair from a purchase years ago and replaced them. Guessing they are laying off people/support contracts like so many stupid business owners. I was sure that my order would be stuck in limbo forever after the experience, but they eventually showed up. Never again.
That’s really good to know about these things. They’ve been on sale through Woot. I guess there’s a good reason for that.
Wow, that’s extremely disappointing. I had a really positive experience with them a few years ago when I wanted to exchange what I got (it was too quiet for me), and they just sent me a free pair after I talked to an actual person on their chat thing. It’s good to know that’s not how they are anymore if I ever need to replace them.