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ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 11 hours ago

Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar

arstechnica.com

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Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar

arstechnica.com

ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 11 hours ago
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Company apologizes after AI support agent invents policy that causes user uproar
arstechnica.com
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Frustrated software developer believed AI-generated message came from human support rep.
  • snooggums@lemmy.world
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    10 hours ago

    The AI mashed information together that didn’t go together in that context and returned something that was not correct. It was wrong, but did not invent anything.

    • 🇨🇦🇩🇪🇨🇳张殿李🇨🇳🇩🇪🇨🇦@ttrpg.network
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      6 hours ago

      Use of the intentional stance is perfectly justified in this kind of situation.

      • snooggums@lemmy.world
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        6 hours ago

        No.

        • 🇨🇦🇩🇪🇨🇳张殿李🇨🇳🇩🇪🇨🇦@ttrpg.network
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          3 hours ago

          Yes.

    • kautau@lemmy.world
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      6 hours ago

      “Hallucinates”

      • snooggums@lemmy.world
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        6 hours ago

        AI doesn’t do that either. That is another example of trying to make AI sound like it has reasoning and intent like a person instead of the pattern matching weighted randomizer that it is.

        • kautau@lemmy.world
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          6 hours ago

          Sure, it’s not hallucinating in the sense of how a human does. But that is the industry name, and has been in use since 1995 in the study of neural networks

          https://en.wikipedia.org/wiki/Hallucination_(artificial_intelligence)

          • snooggums@lemmy.world
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            5 hours ago

            Yes, I am fully aware of the term’s origin and it was clever at the time but it is important to point out that it is not literally accurate due to how LLMs and other AI are being promoted currently. Calling them hallucinations, saying they invent things, or anything else that sounds anthropomorphic is used by the companies selling the products to deflect from the fact that what is currently being shoved down our throats are unreliable bullshit generators.

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