• tacosanonymous@mander.xyz
    5·
    12 hours ago

    Tbf, answering someone’s questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.

    • LaunchesKayaks@lemmy.world
      1·
      9 hours ago

      I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I’ve gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.

  • some_guy@lemmy.sdf.orgEnglish
    41·
    11 hours ago

    They’ll tell you that they already tried it, but this time the outcome was different.

    • Fawkes@lemmy.zipEnglish
      5·
      9 hours ago

      Which is extremely common and extremely frustrating for everyone involved. Not saying people don’t lie, but if we’re talking about Windows, it’s a confusing, poorly designed, over-engineered, buggy, sloppy, confusing, frustrating, awful mess. And I have experienced this personally.

      Do every single step of the recommended troubleshooting 3 times, with no success. Call IT, have them tell me to do the troubleshooting I just did, and it magically works.