Tbf, answering someone’s questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.
I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I’ve gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.
Tbf, answering someone’s questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.
I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I’ve gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.