I got fired from a call centre on my first day because nerves got the better of me.
We were on a very strict schedule for taking breaks and making outbound phonecalls. I stumbled my way through a few calls until my break time (we started late in the day to help ease us in). When I came back, I delayed for about 5 minutes because my nerves were shot. Stumbled through another 3-4 calls and then my supervisor came up and told me to grab my stuff and follow him.
He took me down to the managers office where I was ripped into for taking too long on my break. I admitted to this, saying that I was nervous. He also accused me of not even greeting people on a few occasions and failing to say the important part about calls being recorded. I found it incredulous that I would forget to even say hi to a person, but I genuinely couldn’t remember so I couldn’t really argue with it.
I was fired there and then. Had to give my pass back and leave the building immediately. I was stunned when it happened, but I quickly got over it and realised that it would have been a really shit place to work anyway. I wasn’t even given a second chance or the benefit of the doubt.
That manager fired me believing that my actions were malicious and that I was lazy, he didn’t believe that I was a nervous teenager who made genuine mistakes. That was the part that pissed me off.
This particular company no longer exists so I guess that makes me feel somewhat vindicated! They folded around 2017 which was a few years after I was there.
Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.
I got fired from a call centre on my first day because nerves got the better of me.
We were on a very strict schedule for taking breaks and making outbound phonecalls. I stumbled my way through a few calls until my break time (we started late in the day to help ease us in). When I came back, I delayed for about 5 minutes because my nerves were shot. Stumbled through another 3-4 calls and then my supervisor came up and told me to grab my stuff and follow him.
He took me down to the managers office where I was ripped into for taking too long on my break. I admitted to this, saying that I was nervous. He also accused me of not even greeting people on a few occasions and failing to say the important part about calls being recorded. I found it incredulous that I would forget to even say hi to a person, but I genuinely couldn’t remember so I couldn’t really argue with it.
I was fired there and then. Had to give my pass back and leave the building immediately. I was stunned when it happened, but I quickly got over it and realised that it would have been a really shit place to work anyway. I wasn’t even given a second chance or the benefit of the doubt.
That manager fired me believing that my actions were malicious and that I was lazy, he didn’t believe that I was a nervous teenager who made genuine mistakes. That was the part that pissed me off.
The fact that he took time to rip into a new employee on their first day rather than just fire you says more about them than you
This particular company no longer exists so I guess that makes me feel somewhat vindicated! They folded around 2017 which was a few years after I was there.
They put you on the phones live on day 1? That’s a “them” problem, not a “you” problem.
Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
You’d think after 2 weeks sunk cost they’d give you at least a couple days to settle into a routine.
Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.