Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.
Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.