People often lie about restarting, and IT is pretty aware of that. In my experience, I’ve gotten a lot of love in situations where IT is onboarding hardware for me and having issues, and I say “hold on, let me try restarting real quick”.
Having been unofficial IT guy in a few places, when I contact any type of tech support, I give them a list of steps I’ve taken to try and solve the issue, which usually includes rebooting as a first or second step.
You you have a very accessible IT dept. I would restart twice and blog post about how to fix something without admin right before the pain of calling IT personally.
Not anymore I’m afraid. IT at Ford is abysmal, a lot of times you can’t reach anyone, and other times you have like 5 people reach out about a resolved and closed issue over a week.
People often lie about restarting, and IT is pretty aware of that. In my experience, I’ve gotten a lot of love in situations where IT is onboarding hardware for me and having issues, and I say “hold on, let me try restarting real quick”.
Having been unofficial IT guy in a few places, when I contact any type of tech support, I give them a list of steps I’ve taken to try and solve the issue, which usually includes rebooting as a first or second step.
You you have a very accessible IT dept. I would restart twice and blog post about how to fix something without admin right before the pain of calling IT personally.
Not anymore I’m afraid. IT at Ford is abysmal, a lot of times you can’t reach anyone, and other times you have like 5 people reach out about a resolved and closed issue over a week.