Its really funny, I’ve noticed in organizations where they only purchase based on support availability they tend to have a lot of random broken stuff because vendors never sorted it out and tons of technical debt from 3/4 configured stuff that nobody took the time to dig into and finish cleaning up after the vendor completed the initial setup, meanwhile organizations which actually take an active role in their infrastructure and focus more on using the right tool for the job tend to have much more robust systems, but more outages where they can only blame themselves