A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
They have an easy tap on what sells, by virtue of running the marketplace.
Find a popular product, make an Amazon Basics version of it, undercut their best vendors, bam! Easy money. And leave the vendors swinging in the breeze with backstock they can’t move any more.
And they own the warehouses. Why not stock them with their own product in preference of vendors?