A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

    • handsoffmydata@lemmy.zip
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      2 days ago

      Im fairly certain I can scientifically prove calling your congressperson is less effective than stepping into your closet, closing the door and yelling “I’m upset!”

      • WoodScientist@sh.itjust.works
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        2 days ago

        For changing their vote on a bill backed by lobbyists, maybe. But they have entire constituent services offices dedicated to helping voters out of just this kind of situation. Consumer protection is a common area they intervene in.