A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
Instead of going after Steam for NSFW content, payment processors need to crack down on AI customer service traps. If your company doesn’t have a meaningful way of getting a hold of an actual human and disputing a charge, your company should be shut off from the payment processor networks. After all, the process of a chargeback normally asks if you’ve first exhausted their customer service options to resolve the dispute. Companies that don’t have any meaningful customer service simply shouldn’t be eligible for Visa/Mastercard payments. The chargeback risk is just too high.