A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
Imagine hooking this clanker up and have it start billing your customers automatically.
It’s not a bad idea but maybe run it offline for a while and then compare its findings against your current system’s… And then decide to roll it out?
I’d love to know how many false defects it has identified over a period, versus their previous systems. The article really only has a few incidents with half a million cars in their fleet globally… But then was this system only rolled out in that Houston store?
I have so many questions that I’m sure have unhinged answers, but I will be gleefully buggered before the daily mail will do any investigation outside of some social media posts, good day.
Hell yeah for using “clanker” as an AI slur lmao
I hope to be lined up against the wall first when they take over. Get it over with early 👍