A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

  • Buffalox@lemmy.world
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    2 days ago

    Maybe they can make the claim, but I doubt it is legally binding for the customer.
    The difference being that just making the claim may be illegal in EU.
    We have way stronger consumer protection than USA, and as you state, you received the claim in USA.