A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
All the car rental companies suck but Hertz is undoubtedly the worst. They have refused to extend my rental twice, when I refused to exchange cars they were like “it’s okay, we know where you are, we can just come and get it”. They frequently have errors checking the car in after return, creating a customer service nightmare to get a receipt. The last time I returned a car I demanded a paper receipt in order to avoid this, they told me to go to the service desk. After waiting in line with all the people waiting to receive their rentals, the customer service rep told me that they “couldn’t find the car” that I literally just returned. After 30 minutes of waiting they still hadn’t figured it out so I just left. Got the receipt the next day, but I have never used Hertz again. Fuck them right to hell.