News@lemmy.worldEnglish · 2 days ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

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That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

silence7@slrpnk.net to

News@lemmy.worldEnglish · 2 days ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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2 days ago
Without tracker/gift link:

https://web.archive.org/web/20250629142012/https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/

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