During the trial it was revealed that McDonald’s knew that heating their coffee to this temperature would be dangerous, but they did it anyways because it would save them money. When you serve coffee that is too hot to drink, it will take much longer for a person to drink their coffee, which means that McDonald’s will not have to give out as many free refills of coffee. This policy by the fast food chain is the reason the jury awarded $2.7 million dollars in punitive damages in the McDonald’s hot coffee case. Punitive damages are meant to punish the defendant for their inappropriate business practice.
I remember hearing that it was based on market research that a significsnt number of people would pick up coffee on their way to work/home, and drink it once they got there. So they superheated the coffee so that it would be at its ideal taste/temperature when they got to their destination.
But the refill thing sounds much more likely
Yeah cuz mcds was losing millions on …checks notes…coffee in the 90s