They do the same via email. I contacted them through their help portal like they told me, and I got an email with the exact same canned response that doesn’t have anything to do with my inquiry! I’m about done with them. I pay for Unlimited and they can’t even answer a question?
Yes, I’ve been happy with the products, so I hate to do it, but I’m thinking of alternatives. If they said “Sorry, we don’t have that feature” or something it would at least answer my questions. This dodgy behavior on their part is a huge red flag.
@LinkOpensChest_wav With regards to pop-ups, you can always exit them using the X button (or a similar option on the screen depending on the pop-up), after which they should no longer appear, if you don’t have your browser set to clear cache & cookies on each exit.
We’ll make sure to forward your complaints to the appropriate team for future consideration.
@LinkOpensChest_wav That doesn’t sound right – you have either experienced a rare issue or missed the exit option. Have you contacted out support team when you experienced this? If yes, could you please share your support ticket number? Otherwise, do you have a screenshot of this you can share? We’d like to make sure what happened, and improve the experience in the future.
 [@protonprivacy](https://lemmy.world/c/protonprivacy)](https://files.mastodon.social/media_attachments/files/111/852/545/064/977/118/original/9bba4a2907960a69.png){kind=link}
@LinkOpensChest_wav If you’ve faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings → Dashboard tab.
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@LinkOpensChest_wav @protonmail lmao proton on here just boosts posts about them, good or bad, and never gives helpful responses. Funny to read
They do the same via email. I contacted them through their help portal like they told me, and I got an email with the exact same canned response that doesn’t have anything to do with my inquiry! I’m about done with them. I pay for Unlimited and they can’t even answer a question?
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Yes, I’ve been happy with the products, so I hate to do it, but I’m thinking of alternatives. If they said “Sorry, we don’t have that feature” or something it would at least answer my questions. This dodgy behavior on their part is a huge red flag.
@LinkOpensChest_wav With regards to pop-ups, you can always exit them using the X button (or a similar option on the screen depending on the pop-up), after which they should no longer appear, if you don’t have your browser set to clear cache & cookies on each exit.
We’ll make sure to forward your complaints to the appropriate team for future consideration.
There was no x on the popup. There was no way to exit other than to agree to use Proton Pass. I told you this.
@LinkOpensChest_wav That doesn’t sound right – you have either experienced a rare issue or missed the exit option. Have you contacted out support team when you experienced this? If yes, could you please share your support ticket number? Otherwise, do you have a screenshot of this you can share? We’d like to make sure what happened, and improve the experience in the future.
How is this a response to what I wrote? How do I turn off the promotions that appear in the apps themselves? How do I turn off the popups?