@LinkOpensChest_wav@BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn’t apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can’t find it. If it’s not there either, please let us know.
@[email protected] You’re on Mastodon, and I’m on Lemmy, so I hope you see this.
Indeed there was an error, and some users to whose subscriptions this price change
This is my first time seeing notice of the price change. I don’t think it affects me though, since my subscription is Proton Unlimited, not Proton Plus.
We then sent out a correction email. Please check your spam folder if you can’t find it. If it’s not there either, please let us know.
I just checked again. There is no such email in my inbox, spam, trash, or anywhere else. The last email I received from you was on October 25, 2023.
I also checked my email preferences, and I immediately got another popup promoting your password manager, and no option to dismiss it. Is this another error? Also, is it normal that I haven’t received any emails from you since October 25, 2023? As you can see, I’m signed up for important announcements, user surveys, and Drive product updates.
The promotions I was seeing were not emails, but were integrated into the Proton VPN Android app. At least an email could be easily deleted. This was an ad for a promotional offer that I had to look at every time I used the Proton VPN app, which is something I frequently use.
They do the same via email. I contacted them through their help portal like they told me, and I got an email with the exact same canned response that doesn’t have anything to do with my inquiry! I’m about done with them. I pay for Unlimited and they can’t even answer a question?
 [@protonprivacy](https://lemmy.world/c/protonprivacy)](https://files.mastodon.social/media_attachments/files/111/852/545/064/977/118/original/9bba4a2907960a69.png){kind=link}
@LinkOpensChest_wav @BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn’t apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can’t find it. If it’s not there either, please let us know.
@[email protected] You’re on Mastodon, and I’m on Lemmy, so I hope you see this.
This is my first time seeing notice of the price change. I don’t think it affects me though, since my subscription is Proton Unlimited, not Proton Plus.
I just checked again. There is no such email in my inbox, spam, trash, or anywhere else. The last email I received from you was on October 25, 2023.
I also checked my email preferences, and I immediately got another popup promoting your password manager, and no option to dismiss it. Is this another error? Also, is it normal that I haven’t received any emails from you since October 25, 2023? As you can see, I’m signed up for important announcements, user surveys, and Drive product updates.
The promotions I was seeing were not emails, but were integrated into the Proton VPN Android app. At least an email could be easily deleted. This was an ad for a promotional offer that I had to look at every time I used the Proton VPN app, which is something I frequently use.
@LinkOpensChest_wav Sorry for the confusion, the pricing post is for those currently on a Proton Pass Plus plan.
Is it normal that I haven’t received an email since October 25, 2023?
Is it normal that I got a pop-up advertising your password manager with no way to x out of it, even though that’s one service I don’t use?
Is it normal that I had a persistent, indismissable promotional message in my Proton VPN app around the New Year?
@LinkOpensChest_wav If you’ve faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings → Dashboard tab.
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@LinkOpensChest_wav @protonmail lmao proton on here just boosts posts about them, good or bad, and never gives helpful responses. Funny to read
They do the same via email. I contacted them through their help portal like they told me, and I got an email with the exact same canned response that doesn’t have anything to do with my inquiry! I’m about done with them. I pay for Unlimited and they can’t even answer a question?
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How is this a response to what I wrote? How do I turn off the promotions that appear in the apps themselves? How do I turn off the popups?