The IT support aura is nothing more than being patient.
Users don’t have patience, so when they call IT about a problem, they are forced to wait until IT gets there. Which is enough time for it to get through whatever it was calculating and start working again.
Eh, so when I ask a user (who is a programmer) “did you restart your computer” and they promise me they did, they are just being impatient and lying to me?
The IT support aura is nothing more than being patient.
Users don’t have patience, so when they call IT about a problem, they are forced to wait until IT gets there. Which is enough time for it to get through whatever it was calculating and start working again.
Eh, so when I ask a user (who is a programmer) “did you restart your computer” and they promise me they did, they are just being impatient and lying to me?