Hey man, fellow IT here. I think it’s very fair that you’re frustrated, that would tick me off to deal with. Unfortunately it sounds like this manager doesn’t like to hear anything but “yes”, “right away” and “everything worked perfectly”. This is what I’d call a shitty project manager.
While there isn’t a perfect solution, I find that abstracting delivery of the problems has helped with this kind of person in the past. That is to say that if they’re going to get mad no matter how you convey it, don’t convey it in person or directly if you can. Post in team channels, leave a memo, anything but target the PM in one on one. The social pressure to act like they understand sometimes stops the early onset dementia from being your problem to deal with. If you can’t solve the problem after a good faith effort, embrace avoidance.
I hope this helps, even a little. Merry Christmas 🎄
This is a really good strategy. In addition to your reasoning re. Social prrssure – the asynchronous coms may give them some time to get over their gut reaction. It requires a little more effort to compose the email, and might just give her enough time to realize she doesn’t need the details or she’s got other things to worry about.
It also gives others a message board where she can perhaps get more context if others ask clarifying questions or have any kind of follow up response. And, critically, if she determines that she still needs more information to do her job, then she’s got to confront that she needs someone to help. If she comes to ask questions after that, then maybe she will be in a better frame of mind to listen.
Hey man, fellow IT here. I think it’s very fair that you’re frustrated, that would tick me off to deal with. Unfortunately it sounds like this manager doesn’t like to hear anything but “yes”, “right away” and “everything worked perfectly”. This is what I’d call a shitty project manager.
While there isn’t a perfect solution, I find that abstracting delivery of the problems has helped with this kind of person in the past. That is to say that if they’re going to get mad no matter how you convey it, don’t convey it in person or directly if you can. Post in team channels, leave a memo, anything but target the PM in one on one. The social pressure to act like they understand sometimes stops the early onset dementia from being your problem to deal with. If you can’t solve the problem after a good faith effort, embrace avoidance.
I hope this helps, even a little. Merry Christmas 🎄
This is a really good strategy. In addition to your reasoning re. Social prrssure – the asynchronous coms may give them some time to get over their gut reaction. It requires a little more effort to compose the email, and might just give her enough time to realize she doesn’t need the details or she’s got other things to worry about.
It also gives others a message board where she can perhaps get more context if others ask clarifying questions or have any kind of follow up response. And, critically, if she determines that she still needs more information to do her job, then she’s got to confront that she needs someone to help. If she comes to ask questions after that, then maybe she will be in a better frame of mind to listen.
🎄❣️
`Time to move, (no I Didn’t read your screed, but the only way you get a rise in