irelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 2 days agointernets goneprogramming.devimagemessage-square64fedilinkarrow-up1457arrow-down13
arrow-up1454arrow-down1imageinternets goneprogramming.devirelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 2 days agomessage-square64fedilink
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up6·2 days agoThat highly depends on the contract and capabilities of the help desk. I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
minus-squareEmpricorn@feddit.nllinkfedilinkEnglisharrow-up6·2 days agoOh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up3·1 day agoIt was an interesting experience. I was pretty good at guessing.
That highly depends on the contract and capabilities of the help desk.
I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
Oh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
It was an interesting experience. I was pretty good at guessing.