I love it when people who represent a company (or in this case, a website) are smartasses to customers. I work with the public, and many times I’ve wanted to tell someone off but I don’t want to get in shit with upper management. My direct manager would support me but the higher ups definitely wouldn’t. Today actually I said to a coworker that I wanted to tell off a lady I was just dealing with but couldn’t. The lady was pretending she knew everything (that’s not how you do things, you’re wrong it’s this way, etc) and I very nearly said “I didn’t realize you work here” or something less pleasant but decided against it last second.
I learned a long time ago that there are customers you cannot afford to have. They cost more than they are worth to keep. And on occasions, I have told them off to make them go away.
The majority of customers do need courtesy and understanding. But there are those few that don’t.
Sarah the Subtle Savage
I love it when people who represent a company (or in this case, a website) are smartasses to customers. I work with the public, and many times I’ve wanted to tell someone off but I don’t want to get in shit with upper management. My direct manager would support me but the higher ups definitely wouldn’t. Today actually I said to a coworker that I wanted to tell off a lady I was just dealing with but couldn’t. The lady was pretending she knew everything (that’s not how you do things, you’re wrong it’s this way, etc) and I very nearly said “I didn’t realize you work here” or something less pleasant but decided against it last second.
I learned a long time ago that there are customers you cannot afford to have. They cost more than they are worth to keep. And on occasions, I have told them off to make them go away.
The majority of customers do need courtesy and understanding. But there are those few that don’t.