The largest action in the history of Prusament is here. We’re upgrading the Prusament spool! The new spool comes with a familiar yet different design and several cool features you’ll love. This includes improved thermal resistance when drying, easier refills, and...
I don’t know what was wrong with your printer but the support should have figured it out and given you spare parts to fix it.
They didn’t, apart from when the motor got broken which they send me a replacement for.