Welcome again to everybody. Make yourself at home. In the time-honoured tradition of our group, here is the weekly discussion thread.
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See this a lot in my job which focusses on unemployment benefits. An application has to go through at least three different orgs and can take up to two months or more to be completed. And if something goes wrong between the instances, good luck. Sometimes it seems like nobody can fix it then and it’s all finger pointing. For what it’s worth it drives us employees insane too. Like driving a car with square tires: you can’t move forward.
Makes sense that it would bug the employees as well. I’d imagine you want to be able to solve problems for people, so struggling to be able to due to processes that are multi-layered and unwieldy, I can see how that’d be frustrating.