There’s one automated system I need to call regularly at work that does not give me the option of dialing numbers and forces me to speak to it. It lists the options it can understand, but I can’t just press a number to move on. Then it asks me to say and spell my first name, then say my last name (which it guesses the spelling of incorrectly) and pretends to type while it’s processing. Why are we doing this?
Anyone using a phone hates clankers.
There’s one automated system I need to call regularly at work that does not give me the option of dialing numbers and forces me to speak to it. It lists the options it can understand, but I can’t just press a number to move on. Then it asks me to say and spell my first name, then say my last name (which it guesses the spelling of incorrectly) and pretends to type while it’s processing. Why are we doing this?