David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 6 days ago

Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

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Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 6 days ago

3

The Commonwealth Bank, Australia’s largest bank, is going all-in on AI! In June, it put in a new AI voice bot to sort calls to customer service! [ITnews] The new voice bot was so efficient, the ban…

https://www.youtube.com/watch?v=4kpSHDx0KZA&list=UU9rJrMVgcXTfa8xuMnbhAEA - video
https://pivottoai.libsyn.com/20250824-commonwealth-bank-fires-un-fires-call-centre-staff-over-ai - podcast

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6 days ago
tired: banking the unbanked

wired: unbanking the banked
- David Gerard@awful.systemsOPM
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  that’s what we used to say about crypto
  - Jonathan Hendry@iosdev.space
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    @dgerard
    
    LLMs: unbraining the brained

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