David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 6 days ago

Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

3

26

Commonwealth Bank fires, un-fires call centre staff over AI

pivot-to-ai.com

David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 6 days ago

3

The Commonwealth Bank, Australia’s largest bank, is going all-in on AI! In June, it put in a new AI voice bot to sort calls to customer service! [ITnews] The new voice bot was so efficient, the ban…

https://www.youtube.com/watch?v=4kpSHDx0KZA&list=UU9rJrMVgcXTfa8xuMnbhAEA - video
https://pivottoai.libsyn.com/20250824-commonwealth-bank-fires-un-fires-call-centre-staff-over-ai - podcast

You must log in or register to comment.

Chat

o7___o7@awful.systems
link
fedilink
English
arrow-up
7·
edit-2
6 days ago
tired: banking the unbanked

wired: unbanking the banked
- David Gerard@awful.systemsOPM
  link
  fedilink
  English
  arrow-up
  6·
  6 days ago
  that’s what we used to say about crypto
  - Jonathan Hendry@iosdev.space
    link
    fedilink
    arrow-up
    7·
    6 days ago
    @dgerard
    
    LLMs: unbraining the brained

TechTakes@awful.systems

techtakes@awful.systems

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: [email protected]

Big brain tech dude got yet another clueless take over at HackerNews etc? Here’s the place to vent. Orange site, VC foolishness, all welcome.

This is not debate club. Unless it’s amusing debate.

For actually-good tech, you want our NotAwfulTech community

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

244 users / day
755 users / week
1.66K users / month
5.1K users / 6 months
1 local subscriber
2.14K subscribers
891 Posts
18.9K Comments
Modlog

mods:
David Gerard@awful.systems