This exact same thing happens when trying to cancel a subscription. Magellan TV wouldn’t let me continue to cancel my subscription until I selected a reason for the cancellation.
So I exited the process and contacted support with the message “your website will not let me cancel without providing a reason”.
They replied with “you can just select a reason and then it will allow you to continue”
To which I said “and where’s the option to cancel without you holding my account hostage until I do what you demand of me?”
They replied with confirmation that they’ve cancelled my subscription for me.
It seems petty, but no company should be allowed to forcibly extract additional info out of you when you want to cancel. They can ask all they like, but never force.
This exact same thing happens when trying to cancel a subscription. Magellan TV wouldn’t let me continue to cancel my subscription until I selected a reason for the cancellation.
So I exited the process and contacted support with the message “your website will not let me cancel without providing a reason”.
They replied with “you can just select a reason and then it will allow you to continue”
To which I said “and where’s the option to cancel without you holding my account hostage until I do what you demand of me?”
They replied with confirmation that they’ve cancelled my subscription for me.
It seems petty, but no company should be allowed to forcibly extract additional info out of you when you want to cancel. They can ask all they like, but never force.