Omg yes. The “you can’t hang up before the customer dies does” rule was painful. Some people really do call in to catch up with whatever friend picks up that day. I had one woman give me her entire medical history over the phone and I didn’t know how to deal with that when starting off on the job.

(Funny autocorrection, leaving it in 😂)

Really? I’ll start just muting and silencing telemarketers.