People often want things that are against policy. Just as the first example that comes to mind, think about a bartender giving a regular patron a long pour or a free drink. That’s good for tips, but bad for the restaurant. That’s not always the case, but a good waiter can usually bend or break the rules to keep a guest happy.
Can you explain more? Like, why is it an either-or-situation?
People often want things that are against policy. Just as the first example that comes to mind, think about a bartender giving a regular patron a long pour or a free drink. That’s good for tips, but bad for the restaurant. That’s not always the case, but a good waiter can usually bend or break the rules to keep a guest happy.