@LettucePrey I usually try to stay away from posts like these, but this one is weird. 12 month warranty is a bit crap, but it’s standard. That’s at least one thing good about the EU. But it doesn’t really matter whether you’re four months outside of warranty or two years, you’re still out of warranty. I have my fair issues with Valve, but a lot of companies wouldn’t even bother offering you a repair in a scenario like this. Are there consumer laws in your country that dictate that you always should be offered that when you’re outside of warranty?
Secondly, why would you demand an additional 12 month “guarantee” on the repair, i.e. a new/extended warranty? For something that’s already out of warranty? Are there _any_ companies that would ever agree to that? I don’t know of any. That’s akin to buying a refurbished unit from them, and that unit would _not_ go for a measly $197 in that case.
If you’ve ever fixed an issue with the family PC, and then had a relative call 6 months later because “what did you do, it’s broken”, you’d understand exactly why warranty isn’t offered on warranty repairs.
You’re the one saying it’s reasonable to expect a reset of the warranty on every repair. I just said why that’s not reasonable; your follow-up here makes no sense.
How does it not make sense? They already give a warranty for the repair (which you seem to think is unreasonable). At this point we’re only discussing the length of the warranty.
@LettucePrey I usually try to stay away from posts like these, but this one is weird. 12 month warranty is a bit crap, but it’s standard. That’s at least one thing good about the EU. But it doesn’t really matter whether you’re four months outside of warranty or two years, you’re still out of warranty. I have my fair issues with Valve, but a lot of companies wouldn’t even bother offering you a repair in a scenario like this. Are there consumer laws in your country that dictate that you always should be offered that when you’re outside of warranty?
Secondly, why would you demand an additional 12 month “guarantee” on the repair, i.e. a new/extended warranty? For something that’s already out of warranty? Are there _any_ companies that would ever agree to that? I don’t know of any. That’s akin to buying a refurbished unit from them, and that unit would _not_ go for a measly $197 in that case.
It is fairly typical in the automotive world, especially collision shops.
this isn’t an automobile, cars are designed to survive in the elements, laptops are not.
It’s also fairly reasonable in my eyes. Is Valve not confident their repair will actually work & last those 12 months at least?
If you’ve ever fixed an issue with the family PC, and then had a relative call 6 months later because “what did you do, it’s broken”, you’d understand exactly why warranty isn’t offered on warranty repairs.
Okay, but Valve does give some warranty for repairs, so why does that matter?
You’re the one saying it’s reasonable to expect a reset of the warranty on every repair. I just said why that’s not reasonable; your follow-up here makes no sense.
How does it not make sense? They already give a warranty for the repair (which you seem to think is unreasonable). At this point we’re only discussing the length of the warranty.