• detalferous@lemm.ee
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    1 year ago

    That’s appalling customer service.

    Amazon stopped me, giving a generic message about fake reviews on this product

    Can you elaborate? I’ve never experienced this and would like to understand how they do it.

    • drekly@lemmy.world
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      1 year ago

      I’ve had this multiple times.

      Tried to leave a big detailed helpful negative review and it gets flagged for being suspicious, with no copy of the review attached so I have to write it all again. And then it gets removed again.

      I just looked in my emails. The exact phrasing was “We have reviewed our decisions and concluded that the product you received is authentic. As a result, we removed your review specific to this product. This ensures other customers see reviews that reflect the current shopping experience.”

      Most recently it happened with a body trimmer, where I never questioned the inauthenticity, and then a zojirushi travel mug that I genuinely believe was a fake, and attached a lot of evidence.

    • Kumatomic@lemmy.dbzer0.com
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      1 year ago

      They’ve blocked my review on a shower chair that was absolutely not rated for what they said. I nearly fell on my butt and my skinnier partner said it was too wobbly. They’ve blocked the negative review 5 times saying I questioned the authenticity of the product and they have confirmed it. I knew it was Medline brand. I’ve had to file a FTC complaint which I expect to be worthless.