A few months ago I installed Proton Drive on my new PC. It started having issues so I sent it back in for repair. I uninstalled Proton Drive then deleted my files for privacy.

Last week I installed Proton Drive again. To my surprise, it scrambled all of my files locally and remote. All my root folders were deleted and my root is now filled with “Delete conflict” files and folders.

I reported this to Proton immediately. After giving them my logs and details support told me…

  • This is expected: “Proton Drive is designed to synchronize ALL changes, even after long periods of not syncing”
  • No rollback is possible: “Please note that we are unable to revert this behavior. You will have to restore the files manually”
  • They plan to address this: “Regardless, we will absolutely be making improvements to avoid such problems in the future.”

For me I have about 100 files to address, which is manageable, but for others I’m sure this would be a showstopper. The delete conflicts don’t have version history either, so I have to figure out how to weave everything back together.

    • dustyData@lemmy.worldEnglish
      132·
      3 months ago

      It is a sync, it’s exactly what is supposed to happen. In cloud computing there is sync and remote back up. Each behaves differently, there’s also sync directionality, archival metadata, snapshots, etc. Always make sure you understand how the storage solution works before committing your files to someone else’s custody. And as the old adage says, at least two independent mediums, at least two distant locations, at least one restore rehearsal a year, or else you don’t actually have a back up.