Shah, the 31-year-old CEO and founder of Bengaluru-based Duukan, which helps merchants to set up online stores and sell products digitally, posted that "We had to layoff...
Seriously. Worked in support call center before. Support staff and already running on scripts. I bet the CEO is probably right to have made those cuts. We should be seeing AI tools as another clear indication of the need for UBI, not desperately clinging to terrible jobs for human drudgery sake.
Yes! Support through call centers has been notoriously hard to get right. It requires a lot of employees, it is really hard to scale with demand and it can push customers away if it is not working well. And on top of this, the people working in them are among the least satisfied employees.
If this can be automated away somehow, everyone wins.
Seriously. Worked in support call center before. Support staff and already running on scripts. I bet the CEO is probably right to have made those cuts. We should be seeing AI tools as another clear indication of the need for UBI, not desperately clinging to terrible jobs for human drudgery sake.
Yes! Support through call centers has been notoriously hard to get right. It requires a lot of employees, it is really hard to scale with demand and it can push customers away if it is not working well. And on top of this, the people working in them are among the least satisfied employees.
If this can be automated away somehow, everyone wins.