• linearchaos@lemmy.world
      link
      fedilink
      English
      arrow-up
      5
      arrow-down
      1
      ·
      8 months ago

      There are bots that tie in and store tickets several of my software vendors use them. When you have a problem you drop into a certain channel and make a request it issues you a ticket with a link creates a new channel that’s just a conversation between you and support. At first it seems clergy but after you use it a couple of times it’s reasonably slick

        • linearchaos@lemmy.world
          link
          fedilink
          English
          arrow-up
          6
          arrow-down
          1
          ·
          8 months ago

          A lot of people have discord, a lot less people have slack.

          Slack is also starting to charge for those workflows. My slack bill at work is gone up 50% past what it was. And I’m now getting monthly warnings from using my integrations. They would like me to put a credit card into handle more jira tickets.

          • ResoluteCatnap@lemmy.ml
            link
            fedilink
            English
            arrow-up
            3
            ·
            8 months ago

            You also need to pay to just have message history preserved on slack. Discord that information is there for free for as long as the server/discord exists.

            I’m not saying people should use discord, but people are using it because it’s free to use.