I hate that attitude of “trying to get the customer to do the employee’s work”.
But, then my perception of self checkout machines is the same as speedy checkout/X# items or less checkouts. If I have a handful of items, like one large reusable grocery bag or so, I much prefer to check myself out. (Even if I have items with a code or a coupon that needs employee verification.)
If I have a large shopping trip, I’ll use the checkout lanes with a cashier.
Though I do find it aggrevating when a company tries to replace all checkout lanes with self checkout (I’ve been on both sides of that, as a customer and as a front end supervisor, and it sucks). Self checkout should be an option for customers, and they can choose between a speedier experience “doing the work” themself, or waiting in line for a cashier.
I hate that attitude of “trying to get the customer to do the employee’s work”.
But, then my perception of self checkout machines is the same as speedy checkout/X# items or less checkouts. If I have a handful of items, like one large reusable grocery bag or so, I much prefer to check myself out. (Even if I have items with a code or a coupon that needs employee verification.)
If I have a large shopping trip, I’ll use the checkout lanes with a cashier.
Though I do find it aggrevating when a company tries to replace all checkout lanes with self checkout (I’ve been on both sides of that, as a customer and as a front end supervisor, and it sucks). Self checkout should be an option for customers, and they can choose between a speedier experience “doing the work” themself, or waiting in line for a cashier.