I have a 1 Gbps connection with an ISP that rents another telecommunications company’s fiber. That telecom owns the ONT in my apartment.
I had an electrician fix the heated floor in my bathroom a few weeks ago. He had to turn off the main breaker for safety reasons, which also cut power to the ONT. After turning the power back on, my speeds had dropped from 1 Gbps to circa 100 Mbps. I filed a ticket with my ISP, who resolved the issue by having the telecom do something at their end, they said. (Sounds software-y/configuration-y.)
Yesterday, I f*cked my router (a raspberry pi with openwrt) up by flashing the latest pre-release firmware on it. I lost all connections and the Pi wouldn’t recognize any of its hardware interfaces. As part or my “routine”, I rebooted my devices in this order: my APs, my routers and, lastly, my ONT. After some diagnosing, I identified that the problem was indeed the new firmware on the router/Pi. But then I noticed that my speeds had dropped, so I gauged the speeds directly at the ONT and, lo and behold, they were down to 100 Mbps again. I have, yet again, filed a ticked with my ISP, waiting to hear from them now.
My question, just out of curiosity, to those of you that have the knowledge/experience: what could be going on the telecom’s end? Is there a correlation/plausible technical explanation between my connection speeds dropping and restarting or cutting the power to the ONT?
Afaik, ISPs retain access to their provided equipment in order to troubleshoot. With this in mind, looks like they made some changes on your router/ont remotely fixing the original issue, but somehow they either not saved such changes, or your router/ont reverted to defaults after the power cycle.
If you have access to the equipment, take a look at every configuration on the device and take notes, then get the isp reconfigure and then compare.
If this is the case, your device may be faulty. Verify by powercycling it again, and atk for a replacement (if applies)
That’s great insight! I think I’ll ask them when they get back to me on the current ticket, why the ONT doesn’t retain the setting after a power cycle (if that indeed is the case). I unfortunately don’t have any legitimate way to interface with the ONT and I really don’t want to get on their bad side by trying to hook something up in a MacGyver fashion. Worst case scenario, they charge me $200 in technician fees if they find out that I accidentally messed something up in the process.