When I started in Desktop Support my super power was equipment suddenly working when I showed up. I used to joke that it was because they were afraid of me, and even printers stopped acting up eventually.
I like to think that they could sense that I wouldn’t hesitate to go all Office Space on them.
A hypothesis on this phenomenon I’ve seen before is that the person with the problem doesn’t want to seem stupid when you are physically present. So they are more careful, read dialog boxes, actually do the power cycle, etc.
When I started in Desktop Support my super power was equipment suddenly working when I showed up. I used to joke that it was because they were afraid of me, and even printers stopped acting up eventually.
I like to think that they could sense that I wouldn’t hesitate to go all Office Space on them.
A hypothesis on this phenomenon I’ve seen before is that the person with the problem doesn’t want to seem stupid when you are physically present. So they are more careful, read dialog boxes, actually do the power cycle, etc.