• iturnedintoanewt@lemmy.world
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    24 hours ago

    Nope… I’d still say it’s on you. They really go for zero knowledge encrypted email. You are the only owner of any and all ways of recovering your account. And under no circumstances they should have any way to access your files or emails. This obviously increases privacy… But also the risk of losing everything.

    Tuta also blocks reusing addresses. It also screwed me because i used one for a quick test, and i didn’t properly keep the credentials. Now i can’t use that address ever again. I guess it makes sense to avoid impersonation.

    I’d say if this is not your threat model, you might want to check less restrictive options, maybe mailbox.org.

    And don’t get me wrong, I have a long list of pet peeves with Proton. But i think that part works as designed.

    • ragepaw@lemmy.ca
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      19 hours ago

      When they say they can recover it, but will not recover it, it is indeed on them.

      Especially since, I have the password. It didn’t work and my recovery phrase didn’t either. That’s a technical issue. Something happened to my account.

      And they told me that the email they sent me about the account validating it was mine, was not proof enough that the account was mine. Still on them.