• Bobo The Great@startrek.websiteEnglish
    11·
    1 day ago

    Let’s not forget:

    • useless “help” pages that try and explain the most basic of concepts without giving you any information you are looking for, despite it being in the title
    • pagaes takes 35 seconds and 17.876 lines of JS code to load
    • accept that we share your data with out 237 partners
    • page requires a login →login→login form redirects you to homepage instead of page you were before→navigate to page before→page requires a login
    • page loading itself after a while
    • 8 months old link is broken because they refactored their knowledge base archive without bothering to redirect old links, despite every arricle having a simple code

    I in looking at your Microsoft, Intel, Autodesk, HPE, Xilinx…

  • Rhaedas@fedia.io
    49·
    2 days ago

    Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

  • TankovayaDiviziya@lemmy.worldEnglish
    4·
    1 day ago

    The stupid 2FA-ception is the worst. You need 2FA app to use an app that requires you to register with an email and then asks you to use another 2FA app. Thankfully, I am using a FOSS 2FA app that got rid of the complications.

  • ominous ocelot@leminal.spaceEnglish
    102·
    2 days ago

    There is no rule, that you have to follow their workflow. Or is it?

    Don’t play their game. Send them a registered letter. Write them what you want, why they have to do it and set a grace period. If they don’t, escalate.

    • sorrybookbroke@sh.itjust.worksEnglish
      6·
      1 day ago

      My good sir,

      I would like for you to double my previous order of sexual devices for I have decided that my bottom and my mouth should be filled in good order. I imagine you shall provide this alteration along with the free shipping for any order above the requisite amount due to this gaining you not only a significant sum more but perhaps a loyal customer.

      I expect a response within a fortnight. If this is not provided I will send letters up the chain all the way up to Mr. Boyslutcloset.cum if I must.

      Good day sir,

      SorryBookBroke

  • Instigate@aussie.zoneEnglish
    2·
    1 day ago

    If the second-to-last box at the bottom had an honest message from the company:

    “Did you know you could do all this in a way that’s cheaper for us while we continue to charge you the same price that we keep raising inexplicably so that we make more money? Just go to w-w-w dot…”

  • SubArcticTundra@lemmy.mlEnglish
    84·
    2 days ago

    I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone