The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
I’ve had similar frustrations with trying to a change a bundle of services. Once you add any service to your account, it’s basically impossible to remove. That’s why my account lapsed in the first place. I just wanted to remove the unused Proton drive. I had to cancel the renewal, wait for the current term to expire, and then purchase a brand new service with just the VPN.
I understand they are a business and they want to market their bundled services, but I also am more likely to patronize a company that respects user choice.
People trust them with their data, their photos, their browsing history, and their passwords. Their customer service policies do nothing to earn that trust.