The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
I think some of their Black Friday deals can be “upgraded” for existing customers, though. Like upgrading from just VPN to Proton Unlimited or whatever it is. But not staying in the same tier.
I’m a previous customer looking to start a new account. I never had any problems with their VPN, and the pricing is fair, but it’s hardly the only option out there.
They could have just labeled it for new customers only and I wouldn’t have an issue.
Instead, when I click on the offer, there’s an option to log in with an existing account. When you log in, the price doubles with no explanation. They could remove the option to log in from the deal, or they could have a simple pop-up or explanation when you log in that the deal is only for new accounts. Without any indication on the ad or the terms, or even after logging in directly from the ad, it creates a frustrating and mildly infuriating experience.