Yeah, my point was more this doesn’t have to do anything with AI or the technology itself. I mean whether AI is good or bad or doesn’t really work… Their guardrails did work exactly as intended and flagged the account hundreds of times for suicidal thoughts. At least according to these articles. So it’s more a business decision to not intervene and has little to do with what AI is and what it can do.

(Unless the system comes with too many false positives. That’d be a problem with technology. But this doesn’t seem to be discussed in any form.)