(Yes I know some still get yelled at regardless and told to fix a 3rd party service)

Man I feel this. Once some drunk asshat hit a telephone pole and it killed the fiber line to a call center for the company I worked for. Hilariously the backup Internet was on the same pole… Additionally… It was a hemispherical call center meaning it served everyone in the western hemisphere.

Anyway… All internet was down for the call center for like 8 hours. So no calls were being answered. No orders being placed etc.

Being on the Helpdesk at the time…I took so many “our Internet is down” calls. Which after a couple hours it turned into “fix the internet or I’m calling your boss” lol

Which then turned into “fix the internet or I’m calling their boss”

From my pov it was hilarious.

Someone in upper management got fired for consolidating all the call centers. Then they moved to wireless Internet via cell towers as a backup.

But as we all know. That’s just fiber based at the tower. Lol

So yeah fun times of “go do someone else’s job”

Still to this day idk why it took so long… you’d think an sla would be in place. ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯