Remember the company doesn’t want you to call the call centre
I’ve found this to be a an international mega corp thing and to be alot less prevalent in NZ. In NZ companies highly value their rep becaause we are small and generally poor, they want any slightly annoyed customers to be funneled into their customer service pipeline so they can clear up the issue and have a happy customer walk away. Its so much cheaper to fix a customers issue than have them shit talk your business for the rest of their life and NZ companies seem to understand this in my experience.
I’ve found this to be a an international mega corp thing and to be alot less prevalent in NZ. In NZ companies highly value their rep becaause we are small and generally poor, they want any slightly annoyed customers to be funneled into their customer service pipeline so they can clear up the issue and have a happy customer walk away. Its so much cheaper to fix a customers issue than have them shit talk your business for the rest of their life and NZ companies seem to understand this in my experience.