I’m somewhat computer literate. Used Linux for close to 15 years, but I’m a user, not a wizard level or ricer. Currently running OpenSuse tw on my laptop. So last month I did your normal distribution upgrade and everything broke. I honestly don’t know how computer illiterate people would deal with that. Turned out new kernel broke my system for unknown reasons and I had to switch to stable kernel instead. It wasn’t easy for me even with forum help. For some people it would be impossible.