Sounds like something that would be fixed by using Linux. Can’t reply “use Linux” to you if you’re already doing it. And now, the fun begins, because you have an issue, already use Linux, and those smug posters now have to help you, but you can’t really tell what a distribution is, or what the message was, and typing commands is really obscure so you’re becoming their rock of Sisyphus of online tech support.

Note: the above is an exaggeration of a lot of things. Be mindful of others.