I worked in a couple of major european projects that had SLES everywhere, and I don’t remember official support being a topic at all.
What exactly is the use case for enterprise support? Where does it help and/or save money? I’m not challenging the concept, I’m genuinely curious because despite having worked in places where I assume it would make sense I have never seen it and never understood why would anybody pay for that.
If you got the know-how and expertise in house to handle it then it usually comes down to compliance, policies and legalese. And depending on those policies the option of buying enterprise support could be enough to green light a vendor even if you don’t buy it. Outside my area of expertise really, but I think it’s about being able to quickly gain expert knowledge if you somehow lose your own in house experts for unforeseen reasons.
I worked in a couple of major european projects that had SLES everywhere, and I don’t remember official support being a topic at all.
What exactly is the use case for enterprise support? Where does it help and/or save money? I’m not challenging the concept, I’m genuinely curious because despite having worked in places where I assume it would make sense I have never seen it and never understood why would anybody pay for that.
If you got the know-how and expertise in house to handle it then it usually comes down to compliance, policies and legalese. And depending on those policies the option of buying enterprise support could be enough to green light a vendor even if you don’t buy it. Outside my area of expertise really, but I think it’s about being able to quickly gain expert knowledge if you somehow lose your own in house experts for unforeseen reasons.